Making a Referral
Local authority professionals should call directly for urgent enquiries and email documents for review.
Contact
Get in touch with
our team
Whether you are making a referral, asking about a child in our care, applying for a role or looking for general information, we are here and happy to talk.
Reason for contact
What can we help you with?
Families
If your child is in our care or you have questions about placement, call us at any time.
Careers
Send your CV and a short note about your interest in therapeutic residential childcare.
General Enquiries
For services, media or professional questions, email or call and we will direct you.
Transparency
Complaints and safeguarding contacts
We respond to concerns openly and promptly. If you have a concern about a child in our care, contact us directly in the first instance. Children and representatives can also contact external agencies.
Ofsted
0300 123 1231
enquiries@ofsted.gov.uk
Clive House, 70 Petty France, London SW1H 9EX
Child Protection Support
NSPCC: 0808 800 5000
Childline: 0800 1111
Children's Commissioner: 020 7783 8330
Contact: questions answered
How do I contact Animate Care?
Call 07984120758 or email support@animatesocialcare.co.uk.
How do I make a complaint about Animate Care?
Contact the home directly in the first instance. Formal complaints receive a full response within 28 days. You may also contact Ofsted on 0300 123 1231.
Can I visit the Animate Care home before a placement?
Yes. We encourage home visits from social workers, families, CAMHS workers and relevant professionals before a placement is confirmed.
Where is Animate Care located?
The residential home is in the Wokingham Road area. The registered office is Suite B, Sapphire House, Roundtree Way, Norwich, NR7 8SQ.
Helpful context
Choose the page that matches your enquiry
If you are not ready to send a message yet, these pages answer the most common questions before families, professionals and applicants get in touch.